Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tandoormaster.com and include the following information:

  • Your original order number
  • The condition of your item
  • The item(s) you want to return.
  • The reason for your return

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note, the original delivery,  and return delivery costs will not be refunded unless the item is faulty or if you have received the wrong item.


You can always contact us for any return questions at support@tandoormaster.com.

 

What if I have used my Tandoor Master product
We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience.

We are only a phone call away at 0113 8378383, or via email at support@tandoormaster.com  and are always happy to offer support, advice and tips for getting the best results from your Tandoor Master product. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.